Shipping and handling are a crucial part of the ordering process. We have outlined below some of the important information in regard to this issue. Should you have any further questions, please contact us.

Delivery Times

Shipping and Delivery times are estimates only, and we cannot be held responsible for delays. We make every effort to ship your order the same day we receive it as long as it has been placed by 2:00PM Eastern Time. All orders received after this cut-off time cannot be guaranteed to be shipped the same day, and will ship the next possible business day. Shipping charges are based upon the weight and value of the order and the service requested: Ground, 2nd Day Air, or Next Day Air. To calculate shipping charges before placing an order: place your items into the shopping cart and click on "Calculate Shipping Charges" and your exact shipping charge will be displayed.

Delivery Carriers

Our primary carrier is FedEx. Although at times, we do use UPS and DHL. In rare cases, small orders are shipped via the U.S. Postal Service.

APO/AFO

At this time APO/AFO shipments are on a per shipment basis; in other words, contact us first before placing your order to ensure proper shipping.

Shipping

For your and our protection, we can only ship to your credit card or PayPal's verified /confirmed billing or alternate shipping address.

Free Shipping

Some items are excluded from free shipping offers for Alaska and Hawaii. You will be contacted after you place your order to discuss the issue.

Shipment Refusals

All refused shipments are subject to a 10-15% restocking fee. Please note once an order has been processed it cannot be modified or cancelled. If the shipment is refused a restocking fee will apply.

Shipment Tracking

All orders can be tracked from the Customer Menu if you registered with the site. If you did not register, you can still click on the track order page and you will be able to see your current order status.